Murall Clinic – Premium Aesthetic & Wellness Clinic in Kuala Lumpur, Malaysia. Murall Clinic is a leading aesthetic clinic and wellness clinic in Kuala Lumpur, with locations in Mont Kiara and Petaling Jaya. Established in 1984, Murall Clinic is staffed by LCP-certified doctors offering aesthetic medicine, preventive medicine and regenerative medicine in Malaysia.

Aesthetic Clinic Services in Kuala Lumpur

Our aesthetic medicine services include skin treatments, anti-aging treatments, facial rejuvenation, injectables and advanced skincare, all performed by certified aesthetic doctors in Kuala Lumpur and Petaling Jaya.

Preventive & Regenerative Medicine

Murall Clinic provides preventive medicine and regenerative medicine programmes designed to support long-term health, wellness and natural rejuvenation.

Why Choose Murall Clinic

LCP-certified doctors, established since 1984, premium aesthetic and wellness care, with clinics in Mont Kiara, Kuala Lumpur and Petaling Jaya, Selangor, Malaysia. Book your consultation at Murall Clinic today.

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GlobalHealth Asia-Pacific Awards 2022
Premium Aesthetic Care

Enhance Your
Natural Beauty – Murall Clinic, Aesthetic & Wellness Clinic in Kuala Lumpur, Malaysia

Experience world-class aesthetic treatments at Murall Clinic, a leading aesthetic and wellness clinic in Kuala Lumpur. Our LCP-certified doctors combine advanced technology with personalized care.

Where Science Meets Beauty. Since 1984.

Murall Clinic
AWARD WINNING Aesthetic Clinic

For over four decades, Murall Clinic has been at the forefront of aesthetic medicine in Malaysia, quietly redefining what it means to age gracefully, feel confident, and look authentically yourself.

What began as a passion for beauty has grown into one of Malaysia’s most trusted names in non-surgical aesthetic care. With over 35 years of experience, we specialise in non-invasive cosmetic procedures and the medical management of aesthetic treatments — combining clinical precision with a deeply personal touch.

Internationally accredited by AAAM
LCP-certified doctors
Personalised approach for all skin types
Top-of-the-line equipment
Non-surgical & advanced aesthetic solutions
Curated for all age groups
40+
Years of Excellence
120k+
Satisfied Clients
98%
Satisfaction Rate

Premium Regenerative Aesthetic & Wellness Treatments

Comprehensive advanced aesthetic treatments designed to help you look and feel your best.

Health & Wellness
Health & Wellness

Comprehensive wellness solutions including blood tests, PRP therapy, and IV treatments.

Includes:
  • Full Blood Test
  • Skin Tag / Wart Removal
  • Platelet Rich Plasma (PRP) Therapy
  • Prevention Medicine
  • Multivitamin IV Therapy
  • Regenerative Medicine
  • cT-DNA Early Detection Cancer Test
Cosmetic InjectablesPOPULAR
Cosmetic Injectables

Expert injectable treatments to enhance your features and restore youthful volume.

Includes:
  • Threadlift
  • Botulinum Toxin A (BTA)
  • Jaw Slimming
  • Dermal Fillers
  • Skin Booster
  • Collagen Stimulator
  • PRP Face Rejuvenation
Skin SolutionsPOPULAR
Skin Solutions

Advanced skincare treatments including peels, facials, and cutting-edge technologies.

Includes:
  • Medi-aesthetic Peel
  • Facial & Extraction
  • Micro-needling
  • Radiofrequency Treatment (RF)
  • SilkPeel Dermalinfusion
  • Oxygen Facial
  • Threadlift
  • Skin Brightening
LaserPOPULAR
Laser

State-of-the-art laser technology for hair removal, rejuvenation, and pigmentation.

Includes:
  • Diode Laser Hair Removal
  • CO2 Laser
  • Pico Laser
  • HIFU (Face & Body)
  • Laser Toning
  • Laser for Pigmentation
  • IPL Skin Rejuvenation
  • Tattoo Removal
Slimming
Slimming

Non-invasive body contouring treatments to help achieve your desired body shape.

Includes:
  • Meso-lipo Injection
  • M Lipo V Slimming
Hair/Scalp
Hair/Scalp

Advanced hair restoration using PRP therapy and innovative regrowth technologies.

Includes:
  • Hair Regrowth Treatment + Scalp Laser
  • PRP Scalp Therapy
  • Advanced Hair Regrowth Treatment
  • Hair Implant

What Our Clients Say

Hear from our satisfied clients about their transformation journey.

“I had a great experience at Murall Clinic in 163 Mont Kiara. The clinic is clean, modern, and very welcoming. The staff are friendly and professional, and the doctor took time to explain everything cl...”

LG
Louisa Gan
Clinic Visit

“Did my Exothera procedure with Dr. Ravin and I cannot recommend him enough. He was very friendly, gentle and caring and explained everything to me in a very clear manner. I had low expectations but me...”

JM
Jonathan Mah
Exothera Treatment

“I'm really impressed with their professionalism and friendliness! The staff made me feel comfortable from the moment I arrived, and they took time to explain every step clearly. My skin felt amazing a...”

YO
Yasmine Ossama
Skin Treatment

“Super happy with my visit to Murall Clinic. Everyone was kind, patient, and never pushy. The treatment was smooth and effective, and I felt completely at ease. Will 100% come back.”

ST
Shawn Ting
Aesthetic Treatment

“I felt so taken care of at Murall Clinic. The staff were friendly, patient, and made sure I was comfortable throughout the session. My results show incredible afterwards, and the whole experience was ...”

HZ
husnaa zubaidi
Aesthetic Treatment

“Always a pleasant visit there — treatments are great, people are the best. Rowena is the friendliest therapist, she'll make sure you're well taken care of. The front desk is always so welcoming and wa...”

PS
Parveen Sidhu
Skin Treatment

“I used their promotion last week and received a HIFU treatment. The doctor was extremely kind, professional, and very detailed in every step of the procedure. The overall standard definitely meets Kor...”

V
Victoria
HIFU Treatment

“Highly recommend the laser treatment here. So far quite happy with the results! Special mention to Rowena — she is very thorough and does the procedure in a clean organised manner.”

LS
Lajreena Sawlani
Laser Treatment

“Love this place so much! The staff are very accommodating, and the doctor is both charming and kind. Doctor Henry has the lightest hand ever — the only one who made injections completely painless. Gre...”

MA
Marco Angelo
Cosmetic Injectables

Book Your Appointment Today

Ready to start your transformation? Schedule with our expert team today.

Opening Hours
Mon – Fri: 10:30 AM – 7:30 PM
Sat & Sun: 10:30 AM – 6:00 PM

Fill in Your Details

We'll confirm within 24 hours

About Murall Clinic

Where Science Meets Beauty. Since 1984.

Murall Clinic
Our Story

Who We Are

For over four decades, Murall Clinic has been at the forefront of aesthetic medicine in Malaysia, quietly redefining what it means to age gracefully, feel confident, and look authentically yourself.

What began as a passion for beauty has grown into one of Malaysia’s most trusted names in non-surgical aesthetic care. With over 35 years of experience, we specialise in non-invasive cosmetic procedures and the medical management of aesthetic treatments — combining clinical precision with a deeply personal touch.

Minimise age. Maximise beauty.

40+
Years Experience
120k+
Happy Clients
50+
Treatments

Our Philosophy

We believe beauty is not about transformation. It’s about revelation — uncovering the best, most radiant version of you.

Beauty Is Revelation

Every face tells a story, and every treatment we offer is thoughtfully designed to honour yours. We don’t believe in one-size-fits-all.

Personalised Care

We invest in top-of-the-line equipment to ensure the best personalised approach for each individual, curated for all skin types and age groups.

Our Treatments

We combine high-quality medical care with holistic skin care to effectively treat your skin concerns through non-surgical and advanced aesthetic solutions.

Threadlifts

Our signature non-surgical lift for natural facial rejuvenation.

Diode Laser

Advanced laser treatments for skin clarity and hair removal.

Dermal Fillers & Botox

Precision injectables for volume, contouring, and wrinkle reduction.

HIFU & PRP

Energy-based and regenerative treatments for lasting results.

Mesotherapy

Targeted micro-injections to nourish, hydrate, and revitalise skin.

Our Promise

From your very first consultation to your last treatment, we are with you every step of the way. At Murall Clinic, we don’t just treat skin — we build relationships, restore confidence, and celebrate the beauty that has always been within you.

Our Team

Our Doctors

You are in the best hands. Our specialists are highly qualified, academically trained, and internationally accredited by the American Academy of Aesthetic Medicine (AAAM), and certified with the Letter of Credentialing & Privileging (LCP).

Dr. Ravinraj Singh
Dr. Ravinraj Singh
Medical Doctor

Specialization: Aesthetic Medicine & ENT

Branch: Murall Clinic Mont Kiara

Languages: English, Bahasa Melayu

About

Dr. Ravinraj began his medical journey graduating from Melaka Manipal Medical College in 2018. He was drawn to aesthetic medicine as it combines his passion for minimally invasive procedures with patient education.

Credentials

MBBS (MAHE), Professional Diploma of Aesthetic Medicine (IIWAM), LCP (KKM)

Areas of Expertise

  • Botulinum Toxin (Botox) Injections
  • Dermal Fillers
  • Thread Lifting
  • Skin Booster Injections
  • Men's Wellness Procedures
  • Energy-Based Devices (Lasers, RF, Microneedling)
Dr. Ang Hong Shien
Dr. Ang Hong Shien
Regenerative & Preventive Medicine Physician

Specialization: Regenerative Medicine & Holistic Wellness

Branch: Murall Clinic Mont Kiara & Petaling Jaya

Languages: English, Mandarin, Bahasa Melayu

About

Dr. Ang Hong Shien specializes in regenerative and preventive medicine. She blends evidence-based science with holistic wellness principles to promote long-term vitality and sustainable health.

Credentials

MBBS (IMU), Certified Smoking Cessation Programme Practitioner (NSCST), ECLS Certified

Areas of Expertise

  • P-Shot
  • Knee Regenerative Injections
  • Comprehensive Preventive Health Consultations
  • Lifestyle Modification & Wellness
  • Early Disease Detection & Screening
  • Mental Well-being Integration

Vision & Mission

Our Vision

To be the leading aesthetic clinic recognized for excellence, innovation, and compassionate care — where everyone has access to safe, effective, personalized treatments that enhance natural beauty and boost confidence.

"Empowering confidence through exceptional aesthetic care"

Our Mission

Provide safe, effective, evidence-based treatments tailored to each individual
Maintain the highest standards of medical expertise and ethical practice
Continuously innovate and adopt advanced technologies for optimal results
Educate and empower clients to make informed aesthetic decisions

Our Core Values

Integrity & Ethics

Upholding the highest medical standards in every treatment we deliver.

Compassion & Care

Providing patient-centered, personalized healthcare with genuine empathy.

Holistic Wellness

True beauty is nurtured from within through holistic care.

Innovation & Research

Embracing regenerative medicine and evidence-based therapies.

Accessibility

Making high-quality healthcare more affordable and within reach.

Ready to Begin Your Aesthetic Journey?

Schedule a consultation with our expert doctors for personalized treatment plans.

Aesthetic Medicine

Advanced non-surgical aesthetic treatments — injectables, skin rejuvenation, laser & energy devices, slimming, and hair & scalp care.

29
Treatments
5
Categories
40+
Years Excellence
Cosmetic Injectables
Threadlift

A minimally invasive non-surgical facelift using dissolvable threads to lift, tighten, and redefine facial contours — delivering immediate results with natural-looking improvement over time.

45–90 min ⏳ Downtime: Minimal
Botulinum Toxin A (BTA)

Smooth away fine lines and expression wrinkles with precision neurotoxin treatments — targeting forehead lines, frown lines, crow's feet, bunny lines and more for a refreshed, natural-looking result.

15–45 min ⏳ Downtime: None
Jaw Slimming (Masseter)

Refine your jawline and ease teeth grinding with targeted muscle-relaxing injections for a slimmer, softer facial profile.

20–30 min ⏳ Downtime: None
Underarm Sweat Treatment

Effectively reduce excessive sweating in the underarm area for lasting daily comfort and confidence.

30–45 min ⏳ Downtime: None
Dermal Fillers

Restore volume, sculpt facial features, and enhance natural proportions with FDA-approved hyaluronic acid fillers — available for cheeks, chin, lips, nasolabial folds, tear troughs, and full face contouring.

20–90 min ⏳ Downtime: Minimal
Skin Booster

Deliver deep hydration from within for an immediate glow, smoother texture, and improved skin elasticity.

30–45 min ⏳ Downtime: Minimal
Collagen Stimulator (Skin Biostimulator)

Stimulate your skin's natural collagen production for progressively firmer, younger-looking skin over time.

30–45 min ⏳ Downtime: Minimal
PRP Face Rejuvenation

Harness your own growth factors to naturally refresh, regenerate, and revitalise your skin from within.

45–60 min ⏳ Downtime: Minimal
Skin Rejuvenation
6-Step Hydra Facial (Customisable)

A fully customisable deep cleanse and hydration facial delivering an instant, visible glow in one session.

60–75 min ⏳ Downtime: None
Jet Peel

A gentle, needle-free infusion treatment that refreshes and smooths skin using pressurised serum jets.

30–45 min ⏳ Downtime: None
Silk Peel

Exfoliation paired with targeted serum infusion to reveal a brighter, more radiant complexion.

30–45 min ⏳ Downtime: None
Basic Cleanse

A quick, essential skin refresh to remove impurities and restore a clean, healthy-looking base.

30 min ⏳ Downtime: None
Deep Cleanse

A more intensive pore detox and extraction treatment to purify congested skin at a deeper level.

45–60 min ⏳ Downtime: None
Brightening Facial

Target dullness, uneven skin tone, and discolouration for a visibly clearer, more luminous complexion.

45–60 min ⏳ Downtime: None
Diamond Peel

Mechanical exfoliation to polish away dead skin cells and refine texture for a noticeably smoother surface.

30–45 min ⏳ Downtime: None
SmartLift RF Facial

A non-invasive radiofrequency facial that tightens, lifts, and firms the skin for a more contoured, youthful appearance.

45–60 min ⏳ Downtime: None
EndyMed RF Lift & Tighten

Advanced radiofrequency energy precisely delivered to tighten skin and redefine facial contours without surgery.

45–75 min ⏳ Downtime: None
Extraction

Manual clearing of clogged pores and comedones by our trained professionals for cleaner, clearer skin.

20–30 min ⏳ Downtime: Minimal
Laser & Energy Devices
Q-Switch Laser

A versatile and effective laser treatment that targets pigmentation, tattoo removal, and skin brightening using high-intensity light pulses for a clearer, more even complexion.

20–30 min ⏳ Downtime: Minimal
Pico Laser (Pigmentation)

Safely and effectively break down stubborn pigmentation, sun spots, and uneven skin tone with advanced picosecond laser technology.

30–45 min ⏳ Downtime: Minimal
CO2 Resurfacing Laser

Resurface and renew your skin to reduce acne scars, fine lines, and overall texture irregularities for a smoother, clearer complexion.

30–60 min ⏳ Downtime: Moderate
CO2 Fractional Laser Resurfacing

A more targeted approach to skin renewal — improving texture, tone, and clarity with controlled fractional energy for precise, powerful resurfacing.

30–60 min ⏳ Downtime: Moderate
HIFU Face Lift

Non-surgical ultrasound lifting and tightening of the face and jawline with no downtime and long-lasting results.

60–90 min ⏳ Downtime: None
EndyMed Intensif RF Microneedling

Combine radiofrequency energy with microneedling to dramatically improve pores, acne scars, and overall skin firmness.

45–60 min ⏳ Downtime: Minimal
PDT Therapy

Photodynamic therapy to support active acne control, calm inflammation, and aid post-treatment skin recovery.

20–30 min ⏳ Downtime: None
Intimate Laser Treatments

Safe and precise laser treatments for intimate wellness — including Vaginal Brightening, Laser Rejuvenation (VIFU/CO2), and Nipple Brightening.

15–30 min ⏳ Downtime: Minimal
Slimming & Body
Weight Loss & Fat Loss Solutions

Personalised slimming treatments to support fat reduction, body contouring and healthier lifestyle goals — including Mesolipo for stubborn fat pockets, doctor-guided Anti-Obesity Medication, and Msculpt HIFEM for muscle building and body sculpting.

30–45 min ⏳ Downtime: Minimal
Hair & Scalp
Hair Growth Series

Personalised hair growth treatments to support stronger follicles, fuller hair, and long-term scalp health — including PRP Hair Rejuvenation and Peptide Hair Growth therapy.

30–60 min ⏳ Downtime: None
Laser Hair Removal

Long-lasting, precise hair reduction across all body areas using medical-grade diode laser technology for smoother, hair-free skin. Available for face, body, and intimate areas.

15–60 min ⏳ Downtime: None

Ready to Get Started?

Book a consultation with our expert doctors for your personalized treatment plan.

Preventive Medicine

Proactive health screening, disease prevention programmes, and IV & nutrition therapy for long-term wellness.

4
Treatments
3
Categories
40+
Years Excellence
Health Screening
Full Blood Test

Comprehensive blood analysis to assess your overall health status and detect potential health issues early.

30–45 min ⏱ Downtime: None
cT-DNA Early Detection Cancer Test

Advanced blood-based test for early detection of cancer markers using circulating tumour DNA technology.

15–30 min ⏱ Downtime: None
Wellness Programs
Prevention Medicine

Proactive health management to prevent diseases and maintain optimal wellness through personalized care plans.

60–90 min ⏱ Downtime: None
IV & Nutrition Therapy
Multivitamin IV Therapy

Direct nutrient delivery for maximum absorption, boosting energy, immunity, and overall wellness.

45–60 min ⏱ Downtime: None

Ready to Get Started?

Book a consultation with our expert doctors for your personalized treatment plan.

Regenerative Medicine

Cutting-edge PRP therapies, NAD+ infusions, and advanced tissue regeneration to restore and revitalise.

5
Treatments
2
Categories
40+
Years Excellence
PRP Therapies
PRP Therapy (General)

Harness your body's natural healing power with concentrated platelets to promote tissue regeneration.

45–60 min ⏱ Downtime: Minimal
PRP Skin Rejuvenation

Harness your body's healing power with platelet-rich plasma to rejuvenate and regenerate skin.

45–60 min ⏱ Downtime: Minimal
PRP Scalp Therapy

Harness your body's natural growth factors to stimulate hair follicles and promote hair regrowth.

45–60 min ⏱ Downtime: Minimal
Advanced Regenerative Therapies
Regenerative Medicine

Advanced therapies that stimulate your body's natural ability to heal and regenerate damaged tissues.

45–90 min ⏱ Downtime: Minimal–Moderate
NAD+ Recovery Therapy

Boost your energy, enhance mental clarity, and support cellular regeneration with our advanced NAD+ therapy.

60–120 min ⏱ Downtime: None

Ready to Get Started?

Book a consultation with our expert doctors for your personalized treatment plan.

Industry News & Insights

Stay informed with the latest developments in aesthetic medicine, wellness, and beauty industry trends

MALAYSIA
AMSC Malaysia 2025 returns to KLCC with 160+ global speakers, 200 brands and 1,600 delegates showcasing the latest in aesthetic medicine.
↗ en.antaranews.com
MALAYSIA
Cosmetic and aesthetic procedures rise among younger Malaysians, especially for Botox, fillers and laser, driven by influencer culture.
↗ www.healthcarebusinessreviewapac.com
MALAYSIA
Malaysia issues advisory: aesthetic treatments like fillers, lasers and liposuction must be performed only by qualified doctors.
↗ www.malaymail.com
MALAYSIA
Korea's Hugel launches Letybo in Malaysia, expanding injectable product options for aesthetic clinics.
↗ finance.yahoo.com
MALAYSIA
"Appearance wellness" grows as consumers view beauty, skin health, nutrition, fitness and wellbeing as integrated lifestyle elements.
↗ www.mckinsey.com
ASIA
Post-GLP-1 weight loss trend drives demand for restorative procedures like skin tightening, facial volume treatment, hair restoration.
↗ www.dagangnews.com
ASIA
Medical tourism accelerates in Asia: Malaysia, Singapore, Thailand and India positioned as global hubs for aesthetic treatment.
↗ www.travelandtourworld.com
ASIA
Japan's non-invasive aesthetic treatment market grows rapidly through 2033, supported by strong consumer demand.
↗ uk.finance.yahoo.com
ASIA
Regenerative aesthetics trend: exosomes, growth factors and polynucleotides gain adoption for anti-aging and skin repair.
↗ globalwellnessinstitute.org
ASIA
Male aesthetic demand increases: jawline refinement, skin rejuvenation and subtle anti-aging popular among men by 2026.
↗ mag.aestheticmed.co.uk
GLOBAL
Cosmetic filler risks reported: vascular occlusion can cause skin loss or blindness if injections are not properly performed.
↗ nypost.com
GLOBAL
AI-based skincare grows globally: at-home laser tools, skin boosters and AI analysis apps shift aesthetic care to the consumer.
↗ timesofindia.indiatimes.com
GLOBAL
Cosmetic surgery trends among 40–54 age group as clients seek rejuvenation over transformation, especially rhinoplasty.
↗ www.allure.com
GLOBAL
Unsafe aesthetic procedures cause injuries in unregulated clinics, raising demand for stronger global regulation.
↗ www.news.com.au
GLOBAL
2025 beauty shifts toward science-driven wellness: ingredient transparency, longevity science and holistic wellbeing lead trends.
↗ www.makeup-in-losangeles.com

Our Products

Premium skincare products curated by our aesthetic experts for optimal results

MD - Sun Screen (SPF50)Skincare
Premium FDA Approved - Diode Hair Removal After Care Product

Premium sunscreen with SPF50 protection. Shields skin from harmful UV rays while providing long-lasting moisture.

RM XX.XX (Coming Soon)
MD - CleanserSkincare
MD - Cleanser

Gentle yet effective facial cleanser that removes impurities and makeup while maintaining skin's natural moisture balance.

RM 119.00
MD - MoisturizerSkincare
MD - Moisturizer

Luxurious moisturizer that deeply hydrates and nourishes skin, leaving it soft, smooth, and radiant all day long.

RM 169.00

What Our Clients Say

Hear from our satisfied clients about their transformation journey

5.0
Based on 100+ verified reviews
Excellent Rating

Our clients consistently rate us 5 stars for exceptional care, a professional team, and outstanding results.

Get In Touch

Have questions about our treatments? We're here to help.

WhatsApp
Locations
Murall Clinic (PJ)
Pg-K3, Ground Floor, PJ 33
Jalan Semangat, Section 13
46100, Petaling Jaya, Selangor
Murall Clinic (MK)
Unit 09, Second Floor, 163 Retail Park
8 Jalan Kiara, Mont Kiara 50480
Kuala Lumpur, Malaysia
Opening Hours
Monday – Friday: 10:30 AM – 7:30 PM
Saturday & Sunday: 10:30 AM – 6:00 PM

Send Us a Message

🕐 Mon-Fri: 10:30 AM - 7:30 PM  |  Sat-Sun: 10:30 AM - 6:00 PM

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Terms of Service

Terms of Service

Online Store — Applies to all visitors and users of the Murall Online Store.

Introduction

Welcome to Murall Online Store. The following terms & conditions apply to all visitors or users of this website. By using the Murall website, you agree to be bound by these Site Rules. We strongly advise that you read these Site Rules carefully. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. If you disagree with any part of the terms, then you may not access the Service.

Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account. You are responsible for safeguarding your password and for any activities or actions taken under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

Product

We will attempt to be as accurate as possible. However, there may be inaccuracies, typos, or errors related to product photos, descriptions, prices, and availability. We do not guarantee the completeness and accuracy of any information on our website. All features, specifications, prices and availability of our products and services are subject to change at any time without prior notice.

Order & Purchase

All sales are final after your order is processed. Cancellation, and changes of product, quantity, brand and/or size will not be allowed once submitted. Please review your order carefully before you submit your order or payment to us.

Payment

We accept Manual Bank Transfer (ATM Transfer / Online Transfer). We will not process your order until we receive your payment notification. Please notify us at info@murallclinic.com or via WhatsApp at +6016-262 5300 after making payment.

Shipping & Delivery

All orders are delivered by Pos Laju / CityLink Express courier services. Free shipping is available for orders above RM500 shipped within West Malaysia. Estimated delivery time is approximately 5 to 10 working days (excluding Saturdays, Sundays & Public Holidays) after payment is made. Shipping and delivery are subject to courier service delays and may vary due to product availability. You are responsible for notifying us before placing your order if you have a deadline to receive your consignment. We shall bear no responsibility for any delay after the order is processed.

Exchange / Return Policy

Under normal circumstances, we do not offer exchange or return. Only products with defects, wrong items, or wrong sizes sent by Murall Clinic can be exchanged. Slight variation of size and/or colour is not considered a defect. Exchange requests must be submitted within 3 working days upon parcel receipt. Upon approval, the returned product must reach us within 7 working days in original condition. Sale items and items purchased during promotions are not applicable for any returns or exchanges. We reserve the right to refuse exchange or return of a product.

Links to Other Websites

Our Service may contain links to third-party websites or services not owned or controlled by Murall Clinic. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

Modification

We reserve the right to change the Site Rules on our website at any time without prior notice. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. These Terms constitute the entire agreement between us regarding our Service and supersede any prior agreements.

If you have any questions about these Terms, please contact us at info@murallclinic.com.
Terms & Conditions

Terms & Conditions

Clinic Services — By browsing and engaging on this website (murallclinic.com), or by booking an appointment, making payment, or receiving any treatment or service at Murall Clinic, you confirm that you have read, understood, and agree to be fully bound by the Terms & Conditions below.

Contents

1. Scope of Services

Murall Clinic provides non-surgical aesthetic and cosmetic services, which may include but are not limited to injectables, laser procedures, skin treatments, and body contouring. All services are elective in nature and provided subject to clinical suitability and professional judgment.

2. Eligibility

  • Patients must be 18 years of age or older, unless accompanied by a parent or legal guardian where permitted by applicable Malaysian law.
  • The Clinic reserves the absolute right to refuse, defer, or discontinue treatment where it is deemed medically, aesthetically, or ethically inappropriate, or where required information is not provided.

3. Medical Disclosure & Consent

  • Patients are required to provide complete, accurate, and truthful medical information, including medical conditions, medications, allergies, and pregnancy status.
  • The Clinic shall not be liable for any outcome, complication, or loss arising from incomplete, inaccurate, or undisclosed information.
  • By proceeding with treatment, the Patient provides informed consent to the agreed procedures.

4. No Guarantee of Results

Aesthetic treatments are subjective and outcomes vary between individuals. The Clinic makes no representation, warranty, or guarantee, express or implied, regarding treatment results, symmetry, longevity, or degree of improvement.

5. Treatment Plans

  • Treatment plans may involve multiple sessions and are tailored to individual needs.
  • The Clinic reserves the right to modify treatment plans based on clinical response, safety considerations, or professional judgment.

6. Right to Change Practitioner

The Clinic reserves the right to substitute or reassign treating doctors, aesthetic practitioners, or therapists at its discretion due to clinical judgment, availability, or operational requirements. Such substitution shall not constitute a breach of contract.

7. Right to Change Clinic Location

  • The Clinic reserves the right to relocate, close, consolidate, or discontinue any clinic location.
  • Where a location becomes unavailable, treatment may be continued at another Murall Clinic branch.
  • Such changes shall not give rise to any entitlement to refunds, compensation, or damages, provided treatment can reasonably continue.

8. Appointments, Cancellations & No-Shows

Appointments must be cancelled or rescheduled at least 24–48 hours in advance. Late cancellations or failure to attend appointments may result in forfeiture of deposits, session credits, or treatment entitlements, at the Clinic's discretion.

9. Payments & Pricing

  • All prices are subject to change without prior notice.
  • Full or partial payment may be required prior to the provision of services.
  • Promotional offers, packages, or discounts are valid only for the stated period and subject to specific terms and conditions.

10. Itemised Services Only

  • The Clinic shall only provide the services expressly itemised on the relevant receipt and/or invoice.
  • No service, treatment, benefit, or entitlement shall be deemed included unless specifically stated in writing and paid for in full.
  • Murall Clinic does not recognise, authorise, or assume liability for any free, complimentary, informal, verbal, or undocumented services not expressly recorded on the receipt and/or invoice.

11. Packages, Promotions & FOC Treatments

  • Treatment packages, promotional plans, and FOC (Free-of-Charge) treatments are offered strictly as bundled arrangements and must be completed in full.
  • Packages, promotions, and FOC treatments cannot be broken, split, exchanged, or partially refunded.
  • In the event of non-completion, cancellation, or early termination by the Patient, all services rendered shall be retrospectively recalculated at the prevailing à la carte rates, and all FOC treatments previously provided shall become chargeable.
  • Any outstanding balance shall be immediately payable.

12. Refund Policy

All payments and deposits are strictly non-refundable once treatment has commenced. Any exception shall be at the sole discretion of the Clinic and must be confirmed in writing. Where a refund is approved, it shall be issued either as store credit or via the original method of payment, and shall be subject to applicable finance and administration fees.

13. Aftercare Responsibility

Patients are solely responsible for complying with all post-treatment and aftercare instructions. The Clinic shall not be liable for complications arising from non-compliance or treatments performed by third parties.

14. Risks & Complications

All aesthetic procedures carry inherent risks, including but not limited to swelling, bruising, infection, asymmetry, or dissatisfaction. The Patient acknowledges and accepts such risks.

15. Photography

  • Clinical photographs may be taken for medical documentation.
  • Photographs will only be used for marketing or educational purposes with the Patient's express consent, in accordance with applicable Malaysian law.

16. Privacy & Data Protection

All personal and medical information is processed and stored in accordance with the Personal Data Protection Act 2010 (PDPA), Malaysia. Please refer to our Privacy Policy for full details.

17. Limitation of Liability

To the fullest extent permitted by Malaysian law, the Clinic shall not be liable for any indirect, incidental, consequential, or economic losses arising from treatment outcomes, appointment changes, or clinic relocation.

18. Force Majeure

The Clinic shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, governmental actions, or facility closures.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

20. Redemption

All prepaid services, packages, treatments, and credits must be redeemed within two (2) years from the date of purchase. Any unredeemed services or balances remaining after this period shall be deemed forfeited and shall not be eligible for refund, extension, or exchange, save at the sole discretion of the Clinic.

21. Amendments

The Clinic reserves the right to amend these Terms at any time without prior notice. The latest version shall be published on the Clinic's website and shall supersede all previous versions.

For questions about your treatment or booking, please contact us at info@murallclinic.com.
Shipping Information

Shipping Information

We currently only ship to addresses within Malaysia.

Shipping Rates

  • Peninsular Malaysia (West Malaysia): RM10 flat rate per order.
  • East Malaysia (Sabah & Sarawak): RM15 flat rate per order.
  • Free shipping on all orders above RM500 (Peninsular Malaysia only).

Dispatch & Delivery

  • Orders are dispatched within 2 working days of order confirmation.
  • Delivery typically takes up to 5 working days via Pos Laju or CityLink Express.
  • Working days exclude Saturdays, Sundays, and Public Holidays.

Please note: once we have dispatched your order via courier, Murall Clinic is not liable for any delays if the parcel is in transit due to holiday seasons, incorrect addresses, delivery failure, or other circumstances beyond our control.

Self Collection

You may choose to pick up your order from our clinic location after payment is made. This option is available during our operating hours. If the date or time shown is not available, kindly contact us at +6016 262 5300 to arrange a suitable slot.

For questions about your order or delivery, please contact us at info@murallclinic.com.
Refund Policy

Refund Policy

Products only — This policy applies to product purchases from our online store, not clinic treatment services.

Thanks for shopping at Murall Clinic. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet all of the following conditions:

  • Item must be unused and in the same condition that you received it.
  • Item must be in its original packaging.
  • Item must have the original receipt or proof of purchase.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will then notify you on the status of your refund after inspection.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, please contact us at info@murallclinic.com.
Privacy Policy

Privacy Policy

Personal Data Protection Act 2010 Notice — Last updated 07 September 2021.

Collection, Recording, Storage and Retention of Personal Information

The Personal Data Protection Act 2010 ("Act") is an Act passed by the Malaysian government to regulate the processing of personal data in a commercial transaction. Kintsugi Aesthetics Sdn Bhd (Company Registration No.: 202101033175 (1433475-T)) ("Murall Clinic", "we", "us" or "our") is dedicated to protecting the confidentiality and privacy of information entrusted to us in accordance with the Act. Please read this Notice to learn about your rights, the information we collect and how we use and protect it.

What are we keeping your personal data for?

The purposes for which your personal data may be used are, but not limited to:

  • Internal record keeping.
  • To improve, provide, promote and render services, products and product recommendations, where relevant, to existing and prospective clients.
  • To customise our website and social media content and personalise the same based on your interactions with us.
  • To enable you to provide goods or services to us (whether in the form of samples or otherwise), where applicable.
  • To assess your job application, identify qualified candidates, and forward candidate career inquiries to our human resources team.
  • To administer your participation in any contest or programme organised by us.
  • To conduct internal activities.
  • To send you festive messages, promotional messages and special offers based on your privacy preferences.
  • To better understand your needs as our customer.
  • For improving our security and fraud prevention purposes.
  • For the purposes of statistical analysis of data obtained.
  • For profiling your preferences based on your activity on any of our Platforms.
  • For finance and marketing activities.
  • For corporate governance, including compliance with the Anti-Money Laundering and Anti-Terrorism Financing Act 2001, and the Companies Act 2016.
  • For inclusion in media engagements and any related events.
  • For preparing guest invitations, registration and sign-ups for our events.
  • For printed and online publications on our Platforms or otherwise.

For the purposes of this Notice, "Platforms" shall mean our website and any social media platform currently in use by us, including but not limited to Facebook, YouTube, TikTok, Instagram, Twitter and Snapchat.

How is your personal data collected?

Your personal data will be collected from your activity on our Platforms, including your participation in completing the various online forms available during your visits to our Platforms, existing guest lists, business cards, guest books and/or any events organised by us.

You may be required to supply us with your name, company's name, address, country, telephone numbers, fax numbers and email address. If you fail to supply us with such personal data, we may not be able to process and/or disclose your personal data for any of the above purposes.

Will your personal data be transferred?

Your personal data may be disclosed, disseminated and/or transferred to companies within our Group (including the holding company, subsidiaries, associated, related and affiliated companies, both local and international), whether present or future, or to any third-party organisations or persons for the purpose of fulfilling our obligations to you and providing integrated services.

How is your personal data protected?

We are committed to ensuring the confidentiality, protection, security and accuracy of your personal data made available to us. We have put appropriate technical and organisational security policies and procedures in place to protect personal data (including sensitive personal data) from loss, misuse, alteration or destruction. Access to your personal data is limited only to those who need it, and those individuals are required to maintain confidentiality. We may also apply pseudonymisation, de-identification and anonymisation techniques to further protect personal data.

Your responsibility for your personal data

It is your obligation to ensure that all personal data submitted to us and retained by us are accurate, not misleading, updated and complete in all aspects. We and/or the Group and/or its employees or authorised officers will not be responsible for any personal data submitted by you that is inaccurate, misleading, incomplete or not updated.

Requesting for your personal data

You may at any time submit a request to us if you wish to:

  1. Access and/or make corrections to your personal data, subject to compliance with the Act and other existing laws.
  2. Enquire about your personal data.
  3. Object to our use of your personal data for direct marketing purposes, including profiling.
  4. Withdraw your consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

Privacy Policy Officer

Kintsugi Aesthetics Sdn BhdUnit 09, Second Floor, 163 Retail Park
8 Jalan Kiara, Mont Kiara 50480
Kuala Lumpur, Malaysia.

Email: info@murallclinic.com

Any personal data retained by us shall be destroyed and/or deleted from our records in accordance with our retention policy, when such data is no longer required for the above purposes.

Changes to this Notice

We regularly review this Notice and will post any updates to it on our Platforms where necessary. This Privacy Notice was last updated 07 September 2021. We trust that you have read and consented to the processing of your personal data and that you declare that you have read, understood and accepted the statements and terms herein.

For any privacy-related questions, please contact our Privacy Policy Officer at info@murallclinic.com.