Welcome to Murall Online Store. The following terms & conditions apply to all visitors or users of this website. By using Murall website, you agree to be bound by these Site Rules. We strongly advise that you read these Site Rules carefully.
Terms of Service
Please read these Terms of Service carefully before using the website service operated by murallclinic.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We will attempt to be as accurate as possible. However, there may be inaccuracies, typos, or errors that may be related to product photos, descriptions, prices, and availability. We do not guarantee the completeness and accuracy of any information on our website. All features, specifications, prices and availability of our products and services are subject to change at any time without prior notice.
Order & Purchase
All sales are final after your order is processed. Cancellation, changes of product, quantity, brand and/or size will not be allowed. Please review your order carefully before you submit your order or payment to us.
We accept Manual Bank Transfer (ATM Transfer/Online Transfer). We will NOT process your order until we receive your payment notification. You may e-mail us at [email protected] or message us +6016-262 5300 to notify your payment.
Shipping & Delivery Information
All orders are delivered by Pos Laju / CityLink Express courier services. Free shipping is available for orders above RM500 and shipped within West Malaysia. Estimated delivery time is approximately 5 to 10 working days (Exclude Sat, Sun & Public Holiday) after payment made. Shipping and delivery are subject to courier service delay and may vary due to product availability. You are also responsible to notify us before you place your order if you have a deadline to receive your consignment. We shall bear no responsibility for any issue caused due to delay after the order is processed.
Exchange / Return Policy
Under normal circumstances, we do not offer exchange or return. Only product(s) with defects, wrong item and wrong size items sent by Murall Clinic can be exchanged. Slight variation of size and/or color is not considered a defect. Exchange request must be submitted within 3 working days upon parcel received. Upon approval of an exchange, you must ensure that we receive the returned product(s) within 7 working days. The product(s) must also be returned in original condition. Failure to do any of the stated may result in your exchange being rejected. Sale items and items purchased during promotion are not applicable for any returns/exchanges. We strongly advise using Pos Laju courier service for returns as the product(s) will remain your responsibility until we sign for them. Unless otherwise specified, you shall be responsible for the return shipping costs and we will bear the shipping costs back to you if any. We reserve the rights to refuse exchange or return of a product.
We reserve the rights to change the Site Rules on our website at any time without prior notice. Please visit these pages as often as you wish. Changes to the Site Rules will be effective at the time they are posted.
Links to Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by murallclinic. Murallclinic has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that murallclinic shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.